Terms Of Use

Welcome to Ash and Silver.
When you visit or shop on our website, you’re placing your trust in Ash and Silver, and we take that responsibility seriously. This policy explains how Ash and Silver collects, uses, and protects your information, along with the terms that apply when using our website.

By accessing or using this website, you agree to the following Privacy Policy and Terms of Use set by Ash and Silver.

Ash and Silver only collects information that is reasonably necessary to operate our business, fulfil your orders, and provide you with a seamless and secure experience.

What Information We Collect

We may collect personal information when you:

• Place an order
• Submit an enquiry
• Join our mailing list
• Interact with our website

This information may include:

• Full name
• Shipping and billing address
• Email address
• Phone number
• Order details and purchase history
• Payment details (processed securely via third-party providers - we do not store full card details)

We may also automatically collect limited technical information such as:

• IP address
• Browser and device type
• Website usage and interaction data
• Cookies and analytics data

This helps us improve site performance, security, and user experience.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate about your purchase
• Provide customer support
• Send marketing emails (only if you opt in)
• Improve our products and website
• Prevent fraud and maintain website security

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties (such as payment processors, shipping carriers, website hosts, and email providers) where required to operate our business.

You may request access to, correction of, or deletion of your personal information at any time by contacting:
info@ashandsilver.com.au

Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand browsing behaviour
• Enhance your shopping experience

You can disable cookies via your browser settings, though some website features may not function properly as a result.

Product Information & Visual Representation

Ash and Silver specialises in handcrafted, made-to-order headpieces and accessories.

Please note:

• Colours and finishes may appear differently depending on screen settings and lighting conditions.
• Lifestyle imagery is for styling inspiration and may not represent exact size or scale.
• As each piece is handcrafted, slight variations in detailing, placement, or finish may occur.

These natural variations are part of the bespoke artistry of our designs and are not considered faults.

We reserve the right to modify, update, or discontinue products, pricing, materials, or descriptions at any time without prior notice.

Made-to-Order Production

Most pieces are made to order and created specifically for you.

Production timeframes listed on our website are estimates and may vary during peak periods or due to supplier delays.

By placing an order, you acknowledge and accept the stated production timeframe.

Orders, Availability & Purchase Limits

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order
• Correct pricing errors
• Cancel orders suspected of fraudulent activity
• Limit quantities purchased per customer
• Cancel orders suspected of unauthorised resale or bulk buying

If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure
• Compensation for reasonably foreseeable loss or damage
• Repair or replacement if goods fail to be of acceptable quality and the issue does not amount to a major failure

These rights exist independently of our store policies.

Giveaways & Promotions

From time to time, Ash and Silver may conduct giveaways or promotional campaigns.

• Entry requirements and eligibility will be outlined in the relevant promotion
• Promotions are not sponsored, endorsed, or administered by social media platforms unless explicitly stated
• We reserve the right to amend, suspend, or cancel promotions at any time

Prizes are not transferable, exchangeable, or redeemable for cash.

Intellectual Property

All website content - including product designs, imagery, branding, logos, graphics, and written content - is the property of Ash and Silver.

You may not reproduce, copy, distribute, modify, or commercially use any content without prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Ash and Silver is not liable for indirect, incidental, or consequential damages arising from:

• Use of this website
• Delays in production or shipping
• Third-party service interruptions

Nothing in this section limits your rights under Australian Consumer Law.

Changes to This Policy

We may update this Privacy Policy & Terms of Use from time to time to reflect changes in law, operations, or business practices.

Continued use of the website constitutes acceptance of any updated terms.

If you have any questions about this Privacy Policy or our Terms of Use, please contact
us: info@ashandsilver.com.au

Thank you for choosing Ash and Silver. We value your trust and are honoured to create something meaningful for you.