Returns + Refunds

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We’re so grateful you’ve chosen an Ash and Silver piece—each item is thoughtfully handcrafted just for you, with love and care.

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Made-to-Order Items

Because our pieces are made especially for you, all made-to-order sales are final.

We understand that sometimes things don’t go quite as expected. While we do not offer refunds or cancellations once production has begun, return requests may be considered under the following conditions:

• You contact us info@ashandsilver.com.au within 48 hours of receiving your order

• The security tags are still attached

• The item is in its original Ash and Silver packaging

• The piece has not been worn, tampered with, or intentionally damaged

If your request meets these conditions, we’ll lovingly inspect your returned piece. If there are any signs of intentional damage or mistreatment, we will be unable to offer a refund. However, you may request a repair, which will be completed at the customer’s cost.

In the rare case that your item arrives damaged due to a fault on our end or a shipping issue, we will be happy to issue a full refund after inspection and approval.

If your return is approved, you’ll be notified by email with the next steps.

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Sale Items

All sale items are strictly final sale and cannot be returned or refunded, so please choose carefully. If you have any questions before purchasing, we’re always happy to help.

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Ready-to-Buy Items

If you’ve ordered a ready-to-buy item, returns may be accepted if:

• The item is in its original packaging

• All security tags are still attached

• You contact us within 48 hours of receiving the item

• Return shipping is covered by the customer

Need Help?

We're here for you! If you have any questions about your order or our return policy, please feel free to reach out at info@ashandsilver.com.au. We’ll always do our best to support you.

Thank you for choosing Ash and Silver—we’re so honored to be part of your story.

With love,
The Ash and Silver Team